Where sticky notes meet sage sticks
Human-centered | System-minded | Slightly woo
I design services, ecosystems, strategies, and content.
Recent case studies
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Demystify how merchants get paid
Ecosystem design | Clover
How I untied a critical knot in Clover’s end-of-day processing, became recognized as a payments SME in less than a year, and reduced support calls by 55%. -
Help us elevate our restaurant experience
Service design | FiftyFifty Brewing Co.
How connecting research, brand strategy, and operational design helped unify a scattered guest experience and increase sales averages per customer. -
Help me prove who I am
Onboarding (Part one) | Clover
How simplifying Clover’s identity verification process increased new merchant approval rates from less than 3% to 46%. -
Help me set up my system
Onboarding (Part two) | Clover
Frameworks developed to minimize overwhelm for new merchants setting up their system; how Clover’s onboarding process went from directionless to guided. -
Tame the Wild West of content
Content guidelines | Clover
How centralizing content guidelines at Clover, and advocating for the importance of them, led to widespread adoption and the inclusion of content within the company’s design system. -
Help us simplify buying cars online
Help content | Volvo
Design concepts for how help and support content could be rethought and displayed throughout a user’s online car buying experience.
Facilitate,
collaborate,
get messy,
reorganize,
develop,
test,
iterate,
