Hi, I’m Kristi

New England-born, California-based.

I’m good at untangling problems and translating complex topics into accessible customer experiences through language, service, and design.

A quick study with extensive experience with UX workflows and digital product development.

Empathy and seeing the forest through the trees are my superpowers. When I’m not working, you’ll likely find me getting exercise outside with my two golden retrievers.

The method to my madness

I’ve always had a knack for quickly connecting with people. I grew up in a family of academic, yet “outdoorsy,” engineers. As the “people person” of the family, I often found myself translating complicated topics into accessible, “everyday” language, and vice versa.

My childhood was spent exploring; engineering our way up rock walls and summiting mountain peaks. Maybe it’s from those early adventures navigating the elements, but I’ve always been drawn to complex challenges—especially the “Type 2 Fun” kind that require both grit and creativity.

Where service meets design

My career (and degree) began in Hotel Management. The empath in me still loves the Hospitality industry, but working in it felt creative and intellectually stifling. I am a designer at heart.

Transitioning into UX and Service Design a natural next step. Now, I love figuring out complex challenges and designing customer experiences around them.

Fun facts and life quests

  • I’ve been an athlete my entire life, growing up as a competitive gymnast diving for a Division 1 college team. If I had ever "gone pro," though, it would have been for rock climbing.

  • I spent a year traveling solo around the world in 2010. I’m fascinated by how different cultures connect over food.

  • I baked my brother’s wedding cake and love to host dinner parties—though they don’t happen often nearly enough.

  • I’ve been a barre fitness instructor for almost 15 years, teaching a couple of classes each week. It’s grounding and a rewarding way to stay connected with my community.

  • In 2023, I took a self-guided backpacking trip to Baffin Island in northern Canada with five friends. The adventure resulted in first ascents while documenting terrain untouched by humans in hundreds of years.

  • I am a Reiki Master in the traditional Usui Shiki Ryoho Reiki method.

What I’m doing now

I’m looking to join a team of smart, curious people solving interesting challenges. In the meantime, I’m consulting and:

  • Taking online classes on managing and training AI

  • Starting a non-profit focused on health and wellness education

  • Writing articles

  • Completed my Six Sigma Yellow Belt certification